What does a technical sales representative in wood materials do?
The Technical Sales Representative in wood materials holds a strategic position in the sale of wood construction products. Combining technical expertise and commercial skills, they assist their clients, whether construction professionals or private individuals, in selecting the most suitable materials for their projects. Their role is to provide precise advice on the technical characteristics of the products, while meeting the clients’ specific needs in terms of performance, durability, and regulations. This role requires both in-depth knowledge of wood materials and their applications, as well as commercial skills to manage customer relationships, develop sales, and ensure a rigorous follow-up of orders. The Technical Sales Representative in wood materials must be able to offer innovative technical solutions and build loyalty among demanding customers.
MISSIONS OF Technical Sales Representative in Wood Materials
The main mission of the Technical Sales Representative in wood materials is to sell construction materials while providing high-quality technical support. Among their responsibilities, the key one is technical advice to clients: they analyze the specific needs of clients and propose tailored solutions based on the nature of the projects, whether it be for wood constructions, renovations, or interior fittings. They have a perfect command of different wood species, their mechanical and aesthetic properties, as well as derived products (panels, flooring, cladding, etc.).
They also manage the commercial process, from order intake to delivery. They ensure that clients are informed about the status of their orders and ensure delivery deadlines are met. They are also responsible for customer satisfaction, staying attentive to feedback and making adjustments as necessary. They are constantly looking to expand their client portfolio by prospecting new markets, identifying business opportunities, and developing lasting relationships with partners, such as construction companies, architects, or craftsmen.
To grow their network and understand the opportunities in the industry, they keep up with new trends and innovations in the wood construction sector. This includes mastering new thermal and environmental regulations, as well as technological advances that optimize the use of wood in construction.
What qualities are needed to do this job?
The Technical Sales Representative in wood materials must combine both technical and commercial skills. A good knowledge of wood products and their applications in construction is essential. They must also be proficient in using commercial management tools (CRM) and have strong negotiation skills to convince and retain clients. Communication skills are also essential, as the Technical Sales Representative is in constant contact with a varied clientele. Their ability to understand the specific needs of projects and respond to them in a personalized manner is a major asset.
In terms of education, the Professional Bachelor’s Degree from ENSTIB is an excellent opportunity, which can be further enhanced with commercial training. Knowledge of eco-construction and the energy performance of wood materials is also a significant advantage.
What career developments can there be?
This position offers opportunities for advancement to roles such as Commercial Manager, Product Manager, or even Sales Director in the construction materials sector.